This experience was absolutely fantastic! The environment was spotless, and the technique was superb and professional. Communication was smooth, and the massage was incredibly effective—it successfully relieved my stress, tension, and pain, leaving me completely relaxed; I was even so comfortable that I drifted off to sleep.👍🏻
It was great! The masseuse was very good and made me feel very relaxed. I will definitely recommend friends to come here and enjoy this wonderful massage with me.😄
I called and tried to set up an appointment. I could not understand the receptionist due to her very thick accident. Even when asking questions regarding the spa hours and appointment set ups she seem bothered. I had arrived 10 minutes late which is completely my fault. She only gave me a 20 minute span to arrive and I didn’t make it on time. Upon arrival she told me she could not offer me any services. Which is completely understandable. All around I just didn’t appreciate the way I was treated and spoken to.I hope they read this review and improve their customer service.
I cannot speak to the actual massages because I never got my massage. I bought a Groupon and made an appointment for a 90 minute couples massage via email, as requested and got a confirmation. My husband and I drove 20 miles, arrived 15 minutes early to find the spa closed. The sign said open 10:00am-something, and it was 10:45am and our appointment was at 11:00am and the place was dark. I called the number and a gentleman said the masseuse would be there momentarily, not to worry. She showed up at 11:05 and looked confused. I told her we had an appointment for 11:00 and without an apology or anything she said sit here and walked away. I could hear her on the phone, she didn't come back to give us an update, just continued opening the spa, lighting candles, etc. Heard another phone call around 11:20, after which she came in to tell us that they didn't have record of our appointment and the additional masseuse wouldn't be there until 3pm, so we would have to wait or come back. THIS WAS THE ONLY OPTION OFFERED. Not, I could do one at a time, not, if you come back at a later time/date we will offer a complementary service, or additional time on the massage. No explanation for why our appointment hadn't been recorded or way to make it right. Just sorry, our mistake, too bad for you. There is actually another review on Groupon where someone's appointment wasn't recorded and they were left waiting. How many times does that have to happen before a company figures out how to stop making the same mistakes?? There are plenty of spa's that take care of their customers and give good massages, don't take your chances with this one.
I unfortunately had the worst massage experience of my life at this establishment. I did purchase a Groupon for a 90 min couples massage to be fair, so I wasn’t expecting amazing things, but this went way below my expectations. To start off, both therapists showed up about 15-17 minutes late. My partner said he had an amazing experience with his therapist but my therapist didn’t seem like she knew what she was doing. She never touched my hands or feet and spent about half of the time just pushing on random muscles. It hurt quite a bit in some spots. At one point she said “Be right back.” And physically left the building to go out to the parking lot... in the middle of my massage.. And didn’t return for a good 5-7 minutes, so I was just sitting there staring off into space, listening to my partner enjoy his massage while I had nothing. It was very awkward. She then didn’t stay an extra 15 minutes, as she should have, to make up for showing up late. But the other therapist did, so again, I was sitting there for 15 solid minutes listening to my partner enjoy his massage while I had nothing. Again, very awkward. I heard her phone constantly going off during and it felt like she was replying to messages with one hand while she was giving my massage! I had some pain in my shoulder and I left with more pain than I had before the massage. She talked a fair bit during the massage. Her voice was quite distinctively loud and irritating, which I know isn’t her fault, but to be so loud in what is supposed to be a relaxing massage really threw me off. It really was the worst massage experience I’ve ever had and I’m really disappointed in this specific therapist.